CAREERS

Why Work With Us

At Omnis Medical Services, we are committed to making a meaningful difference by helping patients access the medical equipment and supplies they need — with compassion, compliance, and care. Here's why you should consider joining our team:
1. Mission-Driven Impact:
You’ll contribute to a purpose that matters. Our work supports individuals in managing chronic conditions by ensuring timely access to medically necessary supplies. Each task helps improve patient quality of life in a legally and ethically sound way.
2. Patient-Focused Values:
We uphold a strong humanitarian commitment while complying with all applicable CMS, HIPAA, and DMEPOS regulatory guidelines. Our approach prioritizes dignity, respect, and equitable service for all patients.
3. Professional Development:
We invest in ongoing training around compliance, billing accuracy, patient communication, and ethical conduct. Team members gain tools to grow in a highly regulated healthcare environment while advancing their careers.
4. Ethical Workplace Culture:
Our culture is rooted in accountability, transparency, and collaboration. We champion employee well-being, support work-life balance, and celebrate ethical behavior and teamwork.
5. Competitive & Compliant Compensation:
We offer fair compensation that aligns with industry standards, employee performance, and legal frameworks. Compensation is never tied to patient referrals, in accordance with federal and state anti-kickback laws.

Let’s Work Together

Document Retrieval Specialist

Position Type: Mon-Fri 9:00 AM – 6:00 PM EST
Location: Remote (Work from Home)

About the Role:

We are hiring a reliable, detail-oriented Document Retrieval Specialist to join our patient support team. In this role, you will help ensure patients in the United States receive their insurance-covered diabetic testing supplies and other eligible medical screenings, while maintaining strict adherence to HIPAA, CMS, and DMEPOS compliance standards.

Technology Requirements:

A functioning desktop or laptop (Windows or Mac)
Stable internet connection (minimum 35 Mbps)
Noise-canceling headset
Secure, quiet workspace with minimal interruptions

Key Responsibilities:

Contact patients to confirm orders, provide product education, and update them on order status
Call physician offices to request or verify documentation (e.g., prescriptions, chart notes)
Guide customers through the documentation and coverage process
Collect, verify, and document insurance and medical history information
Maintain accurate records and uphold confidentiality in all interactions
Follow all HIPAA regulations and company data-handling policies
Support the team in achieving quality and performance metrics

Requirements/Qualifications:

High school diploma or equivalent required
Minimum 4 years of BPO or remote customer service experience (preferably healthcare-related)
Strong written and spoken English communication skills
Prior experience working with US insurance (Medicare/Medicaid/DMEPOS knowledge preferred)
Familiarity with HIPAA and CMS-compliant documentation practices
Proficiency in Microsoft Office (Excel, Word) and Google Workspace (Docs, Sheets)
Ability to multitask and remain professional in a high-volume, fast-paced setting
Attention to detail and commitment to accuracy are critical

Join a team where compliance, compassion, and care go hand in hand.

Apply now by submitting your information and uploading your resume!

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